100 Pounds of Rock or 4 boxes of Homecraft Sauna rocks
Homecraft Revive Slim Heater Manual
Homecraft Revive Slim Heater Electrical Approval
Shipping Policy
Residential Drop Ship Information
Dundalk LeisureCraft Responsibilities
1) Building and packing your sauna in a crate
2) Arranging for shipping to your home
Trucking Company Responsibilities
1) Making an appointment to deliver your sauna
2) Delivering your sauna to the end of your driveway or curbside
a. The trucking company is NOT responsible for unloading the sauna
b. The trucking company is NOT going to back their truck into your driveway
c. Most times the trucking company will deliver with an 18-wheel truck
i. Will this size truck fit on your road or neighborhood?
3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck. 4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate, and the customer needs to decide how they are going to get the crate off the truck.
Customer Responsibilities
1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna is going to be unloaded from the truck
a. Crates will vary from 6 feet long to 14 feet long
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna
3) Customer is responsible for unloading the sauna crate from the truck
a. Suggested methods for unloading the truck
i. Use a forklift or other mechanical piece of equipment
1. When using a forklift to pick up the crates, they must be picked up from the end of the crate and forklift extensions are required.
ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact Elite Wellness Warehouse, so we can contact the shipper.
a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”
Shipping Terms
Free Shipping in the Continental USA, please call for shipping quotes for Hawaii and Alaska
Minimum order for free shipping of a sauna is $3500
Minimum order for free shipping of outdoor furniture is $2,000
Businesses must have a loading dock or other equipment to unload sauna crates
Shipping to Residential locations requires the following
A $320.00 Residential Drop Ship fee for the delivery company to make an appointment to deliver a sauna and $220 residential drop ship fee for the hot tub.
A $120.00 Residential Drop Ship fee for the delivery company to make an appointment to deliver outdoor furniture, such as a shower or Tiki Bar
Return Policy
Order Cancelation Policy
1) For all Canadian Timber Collection products, Customers will have 24 hours to cancel the order for a $65.00 cancelation fee (item#: ORDCAN)
Order Change Policy
1) For all Canadian Timber Collection products, Customers will have 24 hours to change the order for the $65.00 change fee (item#: ORDCHA). After 24 hours, the order cannot be changed.
Return Policy
1) Our stated return policy is: We do not accept returns
a. It is very expensive to return products back across the border
2) If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. Customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole
decider of the condition of the product and the amount of the refund.
Customer Refusal to Accept Delivery
1) If a customer refuses delivery and the Dealer asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply:
a. 15% Restocking charge
b. Customer will be responsible for all shipping and rerouting costs to the new delivery address.
Please contact Support with your order# to make any changes or cancelations. We will do our best to accommodate your needs at all times. Please remember to double check your order confirmation that is emailed to avoid any issues with the orders after 14 days.
Warranty
LeisureCraft 2025 Updated Warranty
