Bike Manual
WARRANTY POLICY
LIFETIME FRAME WARRANTY
Rambo bikes frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of Rambo bikes. This warranty is nontransferable.
EXTENDED WARRANTY OPTION
Rambo Bikes now offers extended warranty coverage, available for purchase at checkout. These plans add one additional year of protection beyond the standard manufacturer warranty and are provided through a trusted third-party partner. The extended coverage begins as soon as your original warranty ends—giving you peace of mind for even longer.
1 YEAR LIMITED MANUFACTURER WARRANTY
Rambo bikes warrant all bikes, enclosed hardware, and accessories to be free from defects in material or workmanship for a period of 1 year in accordance with the following terms:
- The warranty period begins the day the bike is received and shall end immediately upon any sale or transfer of the bike to another person.
- The bike must be registered by the original owner using the bike’s serial number within 30 days of receiving the bike.
* Extended warranty packages are available through a third-party vendor, offered at check out. Extended warranties start on the day the manufacturer’s warranty period ends.
* It’s important to note that Rambo reserves the right to utilize replacement parts from demo and lightly used inventory for warranty claims. Before incorporating these parts into your repair, their technical team will meticulously inspect them to ensure their suitability. This process ensures that your warranty claim is handled efficiently while maintaining the quality standards of the replacement parts.
MANUFACTURES WARRANTY DOES NOT COVER
- Normal wear and tear
- Normal wear and tear of consumable parts such as, tires, tubes, brake pads, chains, derailleurs, frame chips, kickstands, pedals, and crank arms.
- Any damage or defects resulting from failure to follow instructions in the bikes owner’s manual, accident, misuse, negligence, abuse, improper assembly, installation of parts or accessories not originally intended or compatible with the bike as sold, operator error, or water damage.
- Any modifications made to the bike by the customer will void the warranty.
*Battery warranty does not include damage as a result of improper storage, water damage, normal wear, or improper charging.
CLAIM PROCESS
To start your claim contact Rambo customer service by phone at 952-283-0777
The Rambo Technical team will review the claim and determine whether the issue is covered under the warranty.
Once the claim is approved, customer service will work with you to troubleshoot the problem and initiate a repair.
Return Policy
Please note that this product is sold as a final sale item and is not eligible for return, refund, or exchange. The only exception is if the item arrives damaged, defective, or incorrect, in which case you must contact us immediately at Support@elitewellnesswarehouse.com so we can evaluate and resolve the issue.
